Contact
Four ways to reach us, no telephone line and no postal address. Which one you pick decides whether this takes one message or three, so here is the routing table first.
Last updated: August 2026
Where to send what
| Your situation | Route | Typical turnaround |
|---|---|---|
| Deposit not showing, bonus did not attach, game frozen | Live chat | minutes |
| Anything with a document attached | support@lizaro.com | usually same day |
| Access, correction or erasure of your data | dpo@lizaro.com | within the statutory window |
| A first answer that did not settle the matter | complaints@lizaro.com | 10 days |
| How-to questions and bonus mechanics | Help Centre | immediate |
Live chat
The control sits in the footer of every page and stays open around the clock, in English and Dutch. It is the right choice for anything time-sensitive.
A chat that cannot be closed while you wait does not disappear. It carries on in writing in the message inbox inside your account, under its own reference, so whoever picks it up next reads the whole exchange instead of asking you to start again.
support@lizaro.com takes anything that needs a paper trail or an attachment. Same team as the chat, slower rhythm, and the answer lands in your own inbox where you can keep it.
The two specialist addresses
dpo@lizaro.com reaches the Data Protection Officer directly. Use it for access, correction and erasure requests, and for questions about what is held and on what basis.
complaints@lizaro.com is the formal escalation and only opens once a first answer has failed to settle something. Send it from the address the account is registered under, put COMPLAINT and the reason in the subject line, and include a summary with the specific dates and times. A complaints committee reviews the file and answers within 10 days; a genuinely complex case runs longer and you are told when yours is one of those.
Three details that save a round trip
- The address the account was registered with
- Which payment route it went through, and its reference in your transaction history
- The date, time and your timezone
On anything to do with a payout, the transaction reference beats a description every time — it lets whoever opens the case jump straight to the step it is stuck at.
Before you write
The Help Centre is split into eight groups: bonuses and promotions, casino, deposits, payouts, sportsbook, general, technical, account verification. Two subjects come up more than any other — the order in which a bonus has to be activated, and why a verification document was sent back — and both are answered there in full.
The timings in one place
Chat replies in minutes. Email is usually same-day. Verification runs to a three-business-day target with the review desk open 06:00 to 17:00 GMT, and a complete document set is normally cleared within 10 days of a full answer. Complaints follow the 10-day timetable above.