Terms & Conditions
A plain-language walk through the rules that actually govern an account. The binding text is the English General Terms and Conditions on the operator site; translations exist for convenience only, and where a promotion's own terms conflict with these, the promotion wins.
Last updated: August 2026
1. Who you are contracting with
The counterparty is the company operating the website. It is not named in the Terms, and no company number or registered office appears there. Any legal claim or dispute is to be settled "in accordance with the applicable Law" — the Terms name no governing law, no court and no seat.
Legality is placed on you: we give no assurance or warranty about the legality of your use of the site, and knowing the law where you live is your responsibility.
2. Age and territory
Eighteen, and the legal age wherever you are, whichever is higher.
Residents of the following have no right to open an account or add funds: Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, the Netherlands, the Netherlands Antilles, Sweden, Ukraine including Crimea, the United Kingdom, the United States, Côte d'Ivoire and Japan.
The list can change at our discretion without warning, with the change published on the site. A player in an excluded jurisdiction agrees not to open an account and to close one already open.
Some games carry further territorial restrictions of their own under the providers' policies — NetEnt titles run on a long separate list, and Vikings, Narcos, Street Fighter and Planet of the Apes each carry their own.
3. One account
One per person, per household and address, per phone number, per email address and per IP address. Anything beyond that is a Duplicate Account: play on it is void, winnings on it are void, and a withdrawal already processed from it is owed back.
Accounts cannot be sold, transferred, bought or acquired, and nothing of value attached to one may be transferred, pledged, traded or gifted. Anything done with the correct login and password counts as done by you, including use by somebody else.
Closure is by email, and only with no remaining balance and no pending withdrawal. Closing an account that still holds a positive balance or an open request voids those funds.
We may refuse to open, or close, an account without notice or justification.
4. Verification
| Step | What is asked for | Timing |
|---|---|---|
| Identity | certified ID — passport, identity card or driving licence | within 30 days of the request |
| Address | proof of residence, no older than three months | same window |
| Payment method | ownership proof and transaction history, bank or card statements | same window |
| Extra checks | phone call, face verification, third-party fraud and identity services | at our discretion, before or after a payment |
A complete answer is usually assessed within 10 days, longer for complex cases. Payment can be withheld and the account suspended until documents arrive, and closed permanently if they do not.
5. Money
Deposit minimums and maximums are set at our discretion and no figure is fixed in the Terms. The balance is not a bank balance: it is not insured, not asset-backed, and it earns no interest.
Refunds are exceptional. A request has to arrive within 24 hours of the transaction, is answered within 10 business days, and is refused once the deposit or its bonus has been used to place a bet. Bonuses and winnings are deducted before any refund is calculated.
Withdrawals go back through the method that funded the account wherever possible, and the requested method is not guaranteed — we may pay through a different system. At most three withdrawals can be pending at once. Any withdrawal may be cancelled on suspicion of fraud, collusion or illegal activity, and all withdrawals are subject to audit, game-play review and account verification.
Before a withdrawal, the deposit needs turnover of at least x1. Below that we may cancel winnings and keep 10% of the last deposit as processing costs, minimum €0.50, or 15% where the account was funded by bank card or bank transfer. A separate rule allows a withdrawal to be declined unless at least €20 has been wagered inside the calendar month of the request.
Withdrawal ceilings run by level: €500 a day and €7,000 a month at Level 1, through to €1,500 a day and €20,000 a month at Level 5, published in eleven currencies. Level is set by activity over the 90 calendar days before the request, weighted by the ratio of deposits to withdrawals and bonuses received; a month without bets drops the account to the lowest level.
An account with no login for 180 days is Inactive, and we may charge €5 a month as an administration fee while it stays that way.
Taxes and charges on winnings are yours.
6. Bonuses
Every bonus carries a wagering requirement, expressed as a multiplier on the bonus or on bonus plus deposit. Defaults, unless a promotion says otherwise: a deposit casino bonus at x35 on deposit plus bonus with a maximum withdrawal of ten times the bonus; a no-deposit casino bonus at x40 with a maximum of five times; no-deposit free spins capped at €80 in winnings and then x40 on that amount.
The real-money balance is wagered first, and only then the bonus balance. The window is 10 days on a casino bonus and 30 on a sports bonus, after which the bonus and anything won from it is voided. Requesting a withdrawal before wagering is met voids the bonus balance and all winnings derived from it. Once wagering is met, the funds move to the real-money wallet and behave like any other balance.
Contribution runs at 100% for slots, scratch cards and keno; 10% for live games, video poker and Plinko; 0% for table and card games. Bonus funds cannot be used on jackpot slots, Slingo or bingo at all. Named Special Games run at 50% or 10%, an Excluded list contributes nothing, and a Prohibited list cannot be opened while a bonus is active.
Promotion abuse includes any single bet above €100 before wagering is met, low-risk patterns such as covering 24 or more of the 37 roulette numbers, moving between low- and high-weighted games to clear a requirement, two-tier betting, and delaying a round or a bonus feature to convert accumulated value.
We may deny, reject or cancel a bonus, or bar an account from the promotion programme, at our discretion.
7. Complaints
Customer service first, escalated internally where it cannot be settled on the spot. A disputed answer goes in writing to the complaints address, from the registered email address, with COMPLAINT and the reason in the subject, a detailed summary, and the specific dates and times. A Complaints Resolution Committee reviews it and answers within 10 days, extendable for unusually complex cases. Where the outcome does not satisfy, the Terms point to external dispute resolution options without naming a body.
8. Other
We may notify government bodies, other operators, service providers, banks, card processors and payment providers where fraud or illegal activity is suspected. By depositing you allow us to debit fines or dues owed from the balance, and you agree not to charge back.